Verj.io Support Services

The following describes the support services you can expect to receive from our Support Packages.

Answering Questions

Verj.io products and services are powerful and feature rich. Although we take care to make as intuitive as possible, inevitably there will be questions about what they all are and how to use them effectively.

Verj.io provides two support services to help answer these types of questions:

• The Resource Hub.
• The Community Forum.

Troubleshooting

Verj.io aims to provide productive, powerful, and reliable environments for creating and running all kinds of web applications. Occasionally you might suspect you have discovered a defect hindering your ability to develop or host your application.

Verj.io has three support services to help you to resolving suspected defects:

• You can create a bug report in our Bug Reporting Tool
• You can contact the Support Helpdesk to help troubleshoot an issue discovered during development or testing.
• You can contact the Production-Critical Helpdesk to help troubleshoot critical issues in a live production environment.