Policies

General

Verj.io Acceptable Use Policy

The use of Verj.io Products and Services is governed by this Policy.

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Verj.io Products

A definition of all Verj.io Products and Services.

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Verj.io Versions

Discover how Verj.io Products and Services are versioned and released.

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Verj.io End of Life Policy

This policy defines how long Verj.io Products and Services releases are supported.

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Verj.io Bug Fixing Policy

How Verj.io fixes defects found in its products and services.

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Verj.io Security Policy

How Verj.io Products are secured.

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Verj.io Service Plan Security Assessment Policy

Performing security assessments on your Verj.io Service Plans.

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Verj.io Cloud Infrastructure Security Assessment Policy

The security assessments carried out on the Verj.io Cloud.

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Support

Verj.io Support Packages

Understand the Support packages offered by Verj.io with its licensable products and services.

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Verj.io Support Services

The services underpinning the Verj.io Support Packages.

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The Resource Hub

A repository of useful information, tutorials and training to help you get the most out of Verj.io.

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The Community Forum

Ask the community both technical and general application development questions about Verj.io.

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The Bug Reporting Tool

Raise and monitor Verj.io bugs.

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The Support Helpdesk

Support Engineers can help to troubleshoot issues while developing applications and suggest how to mitigate or resolve them.

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The Production-Critical Helpdesk

Our Support Engineers can help troubleshoot and resolve critical issues in your live production environment.

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Helpdesk Exclusions

Exclusions to the support provided in the Support and Production-Critical Helpdesks.

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Operational Support

Our Support engineers will endeavour to keep your production Verj.io Applications running at their best, on your behalf.

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